THE WASH PLACE - PRIVACY POLICY
Your Privacy is important to us
Last updated: 05.07.2026
At The Wash Place, we respect your privacy and are committed to keeping any personal information you share with us safe. This policy explains what we collect, why we collect it, and how we look after it, in line with the New Zealand Privacy Act 2020. This policy applies to our website, our physical sites, and your use of our Tap & Pass mobile application.
Who we are
The Wash Place is operated by Uwash2016 Ltd (referred to as "we", "us", or "our" in this policy). We operate self-service car wash, laundry, and dog wash facilities across two sites in Rotorua. If you have any questions about this policy or your information, you can reach us at info@thewashplace.co.nz.
What we collect
We only collect information we actually need. Depending on how you interact with us, this may include:
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Contact details: Your name, email address, and phone number when you contact us or make an enquiry.
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Tap & Pass App Data: When you register and use our app, we can see the contact details you provide, your transaction history, and loyalty stamp balances. The app may also use your device’s proximity or location data to find and activate nearby machines.
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Payment details: When you use our on-site machines or load funds into the app. These are processed securely by our third-party payment providers (such as Windcave and Nayax), and we do not store your full card details ourselves.
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CCTV footage: Captured at our sites, which we use for the safety and security of our customers, staff, and property.
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Website information: Such as your IP address, browser type, and pages visited, gathered through cookies and analytics tools to help us understand how our site is used.
How we use your information
We use the information we collect to:
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Respond to your enquiries and provide the services you have asked for.
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Manage your Tap & Pass app account, track loyalty rewards, and facilitate payments.
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Keep our sites safe and secure.
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Improve our website, services, and facilities.
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Occasionally send operational updates or special deals and promotions, including via app push notifications or email (which you can opt out of at any time via your phone or app settings).
Sharing your information
We do not sell or trade your personal information. We may share it with trusted third parties who help us run our business, and only so they can perform their service for us. This includes:
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Payment & App Processors: Secure merchant gateways and app platforms (including Windcave, Nayax, and WashBucks) who securely process transactions, manage data, and activate machines.
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IT providers: Partners who help manage our website hosting and digital tools. We may also disclose information where we are required to do so by law.
Cookies and App Settings
Our website uses cookies to help it work properly. You can manage or disable cookies through your browser settings. Similarly, you can manage mobile permissions (such as location tracking and push notifications) directly through your smartphone settings.
Third-Party App Policy
Our Tap & Pass app infrastructure is provided by an external partner. For detailed technical information on how your data is handled within their backend system, please review the WashBucks Privacy Policy.
Keeping your information safe
We take reasonable steps to protect your information from loss, misuse, and unauthorised access. We keep it only for as long as we need it, or for as long as the law requires.
Your rights
Under the Privacy Act 2020, you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct or delete it if it is wrong. Just get in touch using the details below and we will help.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
Contact us
If you have any questions about this policy or how we handle your information, please contact us at info@thewashplace.co.nz or 07 345 6230.